Cloud PBX for Bangladesh

One number.
Your whole team answers.

SmartCall replaces the phone box in your office with a cloud exchange. Keep one public number, give every desk an extension, and send each caller to the person who can actually help.

Talk to sales See the plans

No hardware to buy. Keep your existing handsets, or answer from a laptop.

Incoming call +880 1712-000000 09XXX-XXXXXX

Press 1 for Sales, 2 for Support, 3 for Accounts

  • Sales 101 Ringing Connected
  • Support 204 Free
  • Accounts 310 Free
A call arriving on your hotline, routed by the IVR menu you set up.
99.9%
platform uptime, measured monthly
5
simultaneous calls on every line
3
working days from paperwork to first call

Everything a business line has to do

Four products, one account, one bill. Start with the phone system and add the rest when you need it.

Cloud PBX

Your phone system, without the phone system

The exchange lives in our data centre, not in a cabinet behind reception. Add an extension in the dashboard and it works a second later — at head office, at the warehouse, or on a phone in someone’s pocket.

  • Unlimited extensions, each with its own voicemail
  • IVR menus, working-hours routing and holiday messages
  • Call transfer, hold, pickup, conference and barge-in
  • Call recording with searchable playback
  • Voicemail delivered to email as an audio file
  • Ring groups so a call finds whoever is free

Works with Grandstream, Yealink, Fanvil and any SIP handset — plus the browser and mobile apps, at no extra cost.

Call centre

Queues, agents and a supervisor’s view

Run inbound support and outbound campaigns from the same browser tab. Supervisors see who is on a call, who is waiting and how long the queue has been growing.

Pick the number your customers will dial

Every SmartCall number carries five simultaneous calls as standard, so nobody hears a busy tone while your line is in use.

  • 09XXX-XXXXXX

    IP number

    A permanent business number that is not tied to a building. Move office, keep the number.

    Five channels included · more on request

  • 08000-XXXXXX

    Toll-free

    Your customer pays nothing to call you. Worth the difference on any support line.

    Nationwide · billed to you per minute

  • 16XXX

    Short code

    Five digits people remember without looking them up. The number does the advertising.

    Reachable from every operator

Check number availability

Call centre

A contact centre that opens in a browser tab

Agents log in and take calls. No softphone to install, no desk to be tied to. Supervisors get the queue in real time and the recordings afterwards.

Skill-based routing
Send a caller to the agent who speaks their language or knows their product.
Live queue board
Waiting callers, longest wait and agent status, updating as it happens.
Predictive dialling
Upload a list and the system dials, skipping busy and unanswered numbers.
Whisper, barge and monitor
Coach a new agent mid-call, or step in when a call goes wrong.
Disposition and notes
Tag every call so the next person picks up where the last one left off.
Reports that export
Call volume, answer rate and agent time as CSV, or pulled through the API.

What changes the day you switch

The comparison most businesses in Dhaka are actually making.

What changes the day you switch
A landline and a few mobiles SmartCall
Callers get a busy tone when the line is in use Five calls ring at once on a single number
A missed call leaves no trace Every call logged, with a recording you can play back
New staff means a new SIM and a new number A new extension, created in the dashboard in seconds
Calls stop when the office closes After-hours routing to a mobile, a queue or a message
No way to know who called or how long they waited Answer rate, wait time and volume per department
Moving office means changing your number The number is yours wherever the business goes

Developers

Place a call from your own software

One POST and SmartCall dials the customer, plays your text in Bangla or English, and posts the keypress back to your server. Useful for order confirmation, delivery windows and OTP delivery.

Outbound voice API
Send text, we synthesise and dial. Bengali and English voices.
Click-to-call
A button on your website that rings your sales desk and the visitor together.
Call records
Every call as JSON — poll the endpoint or receive a webhook on hang-up.
Webhooks
Call answered, keypress received, call ended. Signed, retried, ordered.
Confirm an order by phone
curl -X POST https://api.smmartcall.com/v1/calls \
  -H "Authorization: Bearer $SMARTCALL_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+8801712000000",
    "from": "09XXXXXXXXX",
    "say": {
      "voice": "bn-BD-female",
      "text": "আপনার অর্ডার ১০২৪ নিশ্চিত করতে ১ চাপুন।"
    },
    "gather": { "digits": 1, "webhook": "https://shop.example/confirm" }
  }'

Plans

Pick the shape that fits, then tell us your team size and how many calls a day. We quote the number, the channels and the monthly cost on one short call.

Starter

A shop or clinic with one public number

Talk to us
  • 1 IP number
  • 5 simultaneous calls
  • 10 extensions
  • IVR menu and working-hours routing
  • Call recording, kept 30 days
  • Voicemail to email
  • Email support

Most chosen

Business

A team with departments and a support line

Talk to us
  • Everything in Starter
  • 3 numbers, 15 simultaneous calls
  • 50 extensions
  • Call queues and ring groups
  • Call recording, kept 90 days
  • Reports and CDR API access
  • Priority support by phone

Contact centre

Agents on the phone all day

Talk to us
  • Everything in Business
  • Unlimited extensions and channels
  • Predictive and preview dialling
  • Supervisor monitoring and whisper
  • AI voice and outbound call API
  • Dedicated SIP trunk
  • Named account manager

Every quote covers the number, the channels and the monthly cost, with nothing added later.

Live in three working days

Most of the wait is paperwork, and we do that part.

  1. Pick your number

    Tell us the type you want — IP, toll-free or short code — and how many channels. We check availability the same day.

  2. Send the documents

    Trade licence, TIN and the authorised person’s NID. We file the KYC with the operator and keep you posted.

  3. Answer the first call

    Your extensions and IVR are configured with you on a call. Point your handsets at us, or open the browser app.

Questions we get asked

What is a cloud PBX, in plain terms?

A PBX is the switchboard that decides where an incoming call goes inside your company. A cloud PBX does the same job from our data centre instead of a box in your office, so there is nothing to buy, power or repair, and you configure it from a web page.

Do I need to buy IP phones?

No. You can answer from a browser or a mobile app on the phone your staff already carry. If you prefer desk handsets we will supply and configure Grandstream or Yealink sets, or connect the ones you already own.

Can I keep my current number?

If it is already an IPTSP number, usually yes — we apply to move it. A number issued to a mobile operator cannot be ported to a fixed IP service, so in that case we set up call forwarding while you move customers across.

What documents do you need?

A valid trade licence, TIN certificate, and the NID of the person authorised to sign, plus a completed KYC form. For a toll-free or short code number the operator may ask for a company letterhead request as well.

How long does activation take?

Three working days is typical once your documents are complete. Short codes take longer because every mobile operator has to enable them, usually two to three weeks.

How many calls can one number take at once?

Five as standard on every SmartCall number. If your line is busier than that, we add channels — you are not limited by the number, only by what you buy.

What happens if your platform goes down?

Calls fail over to a second data centre automatically. You can also set a failover destination — a mobile number or a message — that takes over if we cannot reach your extensions at all.

Can SmartCall talk to our ERP or CRM?

Yes. The REST API places calls, returns call records and fires webhooks, so an order in your system can trigger a confirmation call, and an incoming call can open the right customer record on the agent’s screen.

Is the audio quality good enough over our internet?

A call uses about 100 kbps in each direction. Any stable broadband line will carry several calls; we will tell you how many your connection can take before you sign up.

How is billing handled?

A monthly invoice for the plan and the numbers, plus call charges at your operator rate. Payment by bank transfer, bKash or card.

Talk to us

Tell us what your phone line needs to do

Send this and a person — not a bot — calls you back the same working day with a number and a price.

Same number for calls and WhatsApp. Sun–Thu, 9:00–18:00 · support 24/7

We use your details to answer this enquiry. Nothing else, and we do not sell them.